Return & Refund Policy

This Return & Refund Policy applies to all orders placed through our website.

Thank you for shopping with indlos. We are committed to providing a clear, fair, and transparent return and refund process for our customers.

1. Return Eligibility

We accept returns within 30 calendar days from the date the tracking information confirms the item was delivered.

To be eligible for a return:

• The item must be unused, unopened, and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase, such as an order number, must be provided.

Returns must be authorized before being sent to ensure proper processing. Items returned without prior authorization may experience processing delays.

2. Non-Returnable Items

• Items that have been opened, used, damaged, or altered.
• Health, wellness, or hygiene-sensitive products once opened or unsealed.
• Items marked as final sale.
• Gift cards, if applicable.

3. How to Initiate a Return

To request a return, please contact us at info@indlos.com.

Please include:

• Your order number
• The reason for return
• Clear photos if the item is damaged, defective, or incorrect

Return instructions will be provided once your request has been reviewed and approved. Do not ship items back without written authorization.

4. Return Shipping Responsibility

Customers are responsible for return shipping costs unless the return is due to:

• A damaged item
• A defective item
• An incorrect item sent by us

Customers must use a trackable shipping service and provide a valid tracking number.

We are not responsible for return packages lost in transit without tracking confirmation.

If a package is refused or returned due to an incorrect or incomplete address provided by the customer, original shipping fees and any additional return costs may be deducted from the refund.

5. Refund Process

Once the returned item is received and inspected at our facility, we will notify you of the approval status.

If approved:

• Refunds will be issued to the original payment method used at checkout.
• Refunds will be processed within 10 business days after we receive and inspect the returned item.

Depending on your payment provider, it may take additional time for the refund to appear on your account.

We do not issue refunds via alternative payment methods.

6. Refund Scope

Refunds apply to the product purchase price only.

Original outbound shipping fees are non-refundable unless the return is due to our error.

If free shipping was applied to the order, no outbound shipping fee will be deducted from the refund.

Any customs duties, import taxes, or additional fees incurred during shipping are non-refundable unless required by applicable law.

We do not charge restocking fees.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We may request clear photos of:

• The product condition
• The packaging
• The shipping label

We will review the case and provide an appropriate resolution.

8. Exchanges

We do not offer direct exchanges.

If you wish to replace an item, please return the original item subject to approval and place a new order separately.

9. International Returns

For international orders, customers are responsible for return shipping costs and any customs duties, import/export taxes, or return-related fees unless the return is due to our error.

We are not responsible for customs clearance delays during the return process.

10. Return Address

All approved returns must be sent to:

Store Name: indlos
1254 Cossacks Pl, Glendora, California 91741, United States

Do not send returns to this address without prior authorization.

11. Contact Information

Store Name: indlos
Company Name: Yolo Express USA
Registered in California, No. 6289174
Business Address: 1254 Cossacks Pl, Glendora, California 91741, United States
Customer Support Email: info@indlos.com
Customer Service Phone: +1 912-342-0633
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PST)
Saturday – Sunday: Closed

12. Legal Notice

This policy is designed to comply with applicable consumer protection laws. Nothing in this policy limits your statutory rights where applicable by law.